Customer Service

Contact us by email 24 hours/day collectorsshangrila "at" gmail.com

or

call (310) 766-4689 Monday-Friday 9am to 5pm PST

Shipping & Delivery
All in stock items ship within two business days through USPS (except in the case of payments by check, in which case we hold your order until the payment clears). All orders shipped to U.S. addresses are sent insured and trackable.
Privacy & Security
Your privacy is extremely important to Collector's Shangri-La. We do not distribute our contact or customer lists with any third parties. You can be assured that any information you give us will not find it's way into the hands of third parties (except of course to share with the authorities in the case of fraudulent orders). Our site provides users the opportunity to opt-out of receiving communications from us at any time. When you submit your personal information to us it is protected through virtually unbreakable 128-bit and high grade 256-bit encryption.
Returns & Replacements
Collector’s Shangri-La offers a 100% money back lifetime guarantee of authenticity for every item sold. If any item you purchase price is found to be not authentic, please return the item in its original condition with any accompanying documents, and we will promply refund your purchase price. We also accept returns in original condition for any other reason within 30 days.
Ordering
Once you've located the item that you wish to purchase, click the ”Add to Cart” button and the item will be automatically added to your shopping cart. If you wish to checkout immediately after adding, you can click on the ”Shopping Cart” link in the upper right section of the website. It is important to note that clicking the "Add to Cart" button in no way obligates you to purchase the item. You can access your cart at any time and remove items and change quantities as desired. Once you complete the checkout process, you will be given options to pay by check, money order, or through Paypal.com by all major credit cards or bank transfer.
Payment
We accept all major credit cards or bank transfer through Paypal.com. Alternatively, you can pay by check or money order. If you do chose to pay by check, we do wait for your payment to clear the bank before shipping your order.
Viewing Orders
You can easily check the status of your order anytime day or night by clicking on the My Account link at the top of this website. Log in to your account using the e-mail address and password you provided when you placed your order. From here, you can check the status of a current order, receive tracking information, and view your order history.
Updating Account Information
My Account allows you complete access to all of your ordering information. Here you can check the status of a current order, view your profile, check products you've chosen as your favorites, create/edit your address book and manage your gift lists. Creating an account is completely free but is not required to purchase items online.
Our Address

Collector's Shangri-La

PO Box 733

Woodland Hills, CA 91365

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